STANDARD REFUND TERMS
Products purchased from The Valley List may be refunded only if canceled within 14 days of the transaction date.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date The Valley List processes any renewal in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time. Still, a refund will only be issued if cancellation is requested within the refund time frame specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Cloud Hosting
- Theme License (If We Have Not Purchased It On Your Behalf Yet)
- Plugin License (If We Have Not Purchased It On Your Behalf Yet)
- Development Labor Uncompleted
- Design Labor Uncompleted
- Advertising Budget Unspent
PRODUCTS NOT AVAILABLE FOR REFUNDS
- Redemption Fees
- Processing Fees
- Domain Name Renewals
- Domain Name Transfers
- Microsoft Exchange Email
- Google Workspace Email
- Server Hosting (Some Exemptions May Apply)
- Development Labor Completed
- Design Labor Completed
- Project Management Labor
- Client Communication Labor
Any products or services suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.
The purpose of the refund is for customers that have signed up by accident or signed up for the wrong service. In any way, The Valley List will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). The Valley List retains a right to unilaterally decline the request for a refund.
CHARGEBACKS
If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud, or other rejection of a charge of any payable fees on your The Valley List account, this will be considered as a breach of your payment obligations hereunder, therefore you agree that The Valley List may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your The Valley List account and any domain names or The Valley List services registered or renewed on your behalf. In addition, this will also result in disabling the option to checkout with a credit card for your The Valley List account to limit the risk of payment fraud.
In the event a Chargeback is performed, your The Valley List account may be blocked without the option to re-purchase or re-use it, and any data contained in such a The Valley List account, including any certain content, features, or capacity of your The Valley List account may be subject to cancellation and loss of data.
Your use of The Valley List Services and the ability to checkout using a credit card will not resume until you:
- Verify the payment method used for the disputed transaction by providing the following:
- Proof of the payment; or
- A simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits.
- Pay any applicable fees in full, including any fees and expenses incurred by The Valley List and/or any third party services for each Chargeback received (including fees for The Valley List Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).
Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.
If you have any questions or concerns regarding a payment made to The Valley List, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent The Valley List Services from being canceled and your The Valley List account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the The Valley List Services purchased (and charged-back) by you.
We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact, authorize the transaction and make use of the Services rendered thereafter.
